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Frequently Asked Questions

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Top Questions

How long will it take to process and ship my order?

Guerrilla generally process all orders within 24 hours of confirmed payment Monday- Friday

If I order more than one item can you combine shipping?

Yes! that should update in the checkout cart automatically

How many days will it take for me to receive my order?

Depending on the shipping speed selected at checkout , most order arrive within 5 business days

Will I be able to track my order?

Yes! once the order is shipped you will receive a email with the tracking number which you will then be able to track its location

What is your Guerrilla's return policy?

We accept the return on any Guerrilla products within 30 days of purchase date. This applies only to purchases which were purchased directly on Guerrillausa.com

I purchased a Guerrilla product at my local store on elsewhere on the web can I return it to you?

If purchased in a store or on any other website you can only return the product to that specific store

I am a school or college looking to place a tax exempt order how do I submit that?

Tax exempt orders and purchase orders can only be submitted by call our customer service departments 800-2240577

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Warranty Questions

How long is my Guerrilla product under warranty? What does the warranty policy cover?

Guerrilla Accessories and its affiliated companies worldwide (“Guerrilla”) warrants our Guerrilla products against defects in material or workmanship for a period of one year from the original date of purchase of the product by a consumer (the “Warranty Period”).

I want to file a warranty claim how do I do that?

Please email [email protected] you should see a reply within 72 hours

How may I receive a warranty replacement if I purchased my case at a retail store?

If you purchased your Guerrilla case directly from a retail location, we encourage you to first contact that location for immediate warranty replacement assistance. They will have your customer record and order information and may be able to address your needs of a replacement that same day.